Our PlayJonny Responsible Gaming Promise

Our Player Protection Tools

We've built several practical tools directly into your account so you can manage your gaming activity on your own terms. Our PlayJonny team includes trained staff who monitor account activity and reach out proactively if unusual patterns appear, but we also give you full control to set your own boundaries at any time.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you're willing to lose over a chosen period
• Wagering limits - control how much you can stake within a set timeframe
• Session time reminders - receive alerts about how long you've been playing
• Cooling-off periods - take a short break from your account, from 24 hours up to several weeks
• Self-exclusion - close your account for an extended period or permanently
• Reality checks - periodic pop-ups that show your time and spending on the platform

Join us at Play Jonny today and you'll find these settings easily accessible from your account dashboard. Adjusting your limits takes only a few clicks, and any request to lower a limit is applied immediately, while increasing a limit typically involves a short waiting period to give you time to reconsider.

Setting Deposit and Wagering Limits

We at PlayJonny guarantee that our limit-setting tools are simple and transparent. Once you log in, you can navigate to your account settings and choose the type of limit you'd like to apply. Whether you want to cap your spending at a modest amount each week or set a stricter monthly ceiling, the choice is entirely yours.

We recommend reviewing your limits regularly, especially if your circumstances change. At Play Jonny, we offer tools that adapt to your needs, so you're never locked into a single setting that no longer fits your lifestyle. If you ever feel that your current limits aren't working for you, our support team is always available to walk you through adjusting them. Getting started with these tools is simple thanks to our quick PlayJonny login process.

Self-Exclusion and Time-Out Options

Sometimes a short break is all that's needed to reset your relationship with gaming. We at PlayJonny ensure that time-out periods are easy to activate and cannot be reversed early, which protects you from impulsive decisions to return too soon. During a time-out, your account remains dormant, and you won't receive marketing emails or promotional notifications from us.

For players who need a longer-term solution, self-exclusion is available for extended periods or on a permanent basis. Choose Play Jonny - we're here for you even when the right choice is to step away from gaming altogether. Once self-exclusion is requested, we close access to your account and remove you from all PlayJonny bonus offers and communications, and reinstating an account is handled with additional care and verification.

How Self-Exclusion Works

1. Contact our support team or use the self-exclusion option in your account settings
2. Choose the duration - temporary time-out or permanent exclusion
3. Confirm your request, which is processed promptly
4. Your account is deactivated and you stop receiving promotional contact
5. Reactivation after a temporary period requires a cooling-off confirmation

Recognizing the Signs of Problem Gambling

Our PlayJonny support team encourages every player to stay aware of their own habits. Gambling can shift from entertainment to a problem gradually, so it helps to know what warning signs to look out for.

• Spending more time or money than originally planned
• Chasing losses with additional deposits
• Borrowing money or using funds meant for essentials to gamble
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or guilty about your gambling activity
• Hiding your gaming habits from friends or family

If any of these sound familiar, we encourage you to reach out to us. Our team won't judge you - we simply want to help you regain control, whether that means adjusting your limits, taking a break, or connecting you with specialized external support.

External Support Organizations

Beyond our internal tools, we work alongside independent organizations that specialize in gambling support. These services are free, confidential and available regardless of where you're located.

• GamCare - advice, support and free counselling for problem gambling
• BeGambleAware - information and self-assessment tools
• Gamblers Anonymous - peer support meetings worldwide
• GamStop - a self-exclusion scheme covering multiple online operators
• National helplines - available in many of the countries we serve, listed on request through our support team

We strongly encourage you to reach out to these organizations if you feel your gambling is becoming difficult to manage. They offer specialized guidance that complements the tools we provide directly on our platform.

Account Verification and Security

Keeping your account secure is another part of playing responsibly. We require identity verification before your first withdrawal, which helps confirm you're of legal age and protects your funds from unauthorized access. We ask for documents such as a government-issued ID, proof of address and confirmation of the payment methods you've used, and we handle everything with strict confidentiality.

This verification process also helps us identify and prevent underage access, duplicate accounts, and any attempts to bypass our responsible gaming safeguards, including the use of VPNs to disguise location. Keeping our platform safe benefits every player who joins us in good faith.